Help and Support

Here you will find a list of frequently asked questions with detailed answers. If you have a question which is not answered you can use the contact us form below.

General

What running plan does the application follow?

The Watch To 5K program follows the plan outlined by the NHS. You can see a full breakdown of the program on the NHS website - www.nhs.uk/live-well/exercise/couch-to-5k-week-by-week/

What versions of the Apple Watch does the app work on?

The app requires watchOS 6.0 or later. All watches from Series 2 onwards support watchOS 6+.

Does the application require an active cellular connection?

No, the application does not require an active cellular connection and will run on Apple Watches without a cellular chip.

Why can't I see the app on my watch after I have purchased the app on my phone?

The application usually automatically installs on your watch when you buy it from the AppStore on your phone.
To manually install the app on your watch launch the "Watch" app on your iPhone (Apples own Watch app) you should see "Couch to 5K" appear towards the bottom of the screen in the Available Apps list. Tap install and it should begin installing the application on your watch.

If after following these steps the application fails to install on your watch, please try restarting your iPhone and Watch and repeating the process.

Usage

Do I need to carry my phone with me on my run?

No, the application will run independently on your watch without the need for your iPhone.

Why can't I hear audio prompts over my bluetooth headphones?

Confirm your Bluetooth headphones (such as AirPods) are connected to your watch rather than your iPhone. On your watch go to Settings → Bluetooth and make sure your Bluetooth headphones show in the list as connected.

After you have connected your headphones launch the WatchTo5k app again and you should hear audio prompts during your workout.

Additional details on how to connect your headphones to your watch can be found here: https://support.apple.com/en-gb/HT204218

Is it possible to see distance in miles rather than kilometers?

As the program focuses on building you up to running 5K we felt it was best to always display distance in kilometres within the app. You can see completed runs in miles or km in the workouts tab in the Activity app on your phone. In the Activity app the units will be miles or km depending on how your iPhone is configured.

If it is showing as KM in the activity app you can change it to miles by doing the following: On your iPhone, in the Health app, go to Health Data (tab) > Activity > Walking + Running Distance > Unit > select mi or km as desired. This change will be reflected automatically in the Activity app and Workout app on your iPhone.

Is it possible to reset the trophies in the app?

If you uninstall the app from the watch and phone and then reinstall it the trophies to reset.

Where can I see my workout activity after I have completed a run?

After you have completed a run your workout activity will automatically be stored on in Apple Health. You can view your workouts on the Apple "Fitness" app on your iPhone.
For each run, an Outdoor Run workout will be visible with details such as time, distance heart rate and map (if you granted location permissions to the Watch App). If you have the warmup and cooldown walks enabled on the app a separate Outdoor Walk workout will be recorded for each.

Why are 3 workout activities recorded for a single run?

Warmup and cooldown activities are recorded as separate entries as they are unlikely to change as your progress through the program. The actual main program is recorded as one single run workout entry which includes all the run and walk segments.

As you progress through the program you start doing more and more run segments and towards the end of the program sessions just consist of running. By keeping the warmup and cooldown separate you can easily compare your progress over time and look at your distance, average speed and heart rate (without the warmup and cooldown walks skewing the data).

Why can't I see any workout activity from the app?

Make sure you do not have any other health/activity app running on the watch when you use Watch To 5K. The watch can only have one fitness application running at once.
WatchTo5K will automatically record and store relevant workout activity while you run. This data will contribute to your Apple fitness rings.

Why is certain data not visible in my workout activity data?

Please confirm that permissions have been granted to the application. To check this on your watch go to
Settings > Health > Apps > Couch to 5K. On this screen ensure all the toggles are on (green).

Pricing

Is it possible to get a free trial of the application?

Watch to 5K a single low one off cost rather than using a subscription model which most other running apps use. We feel a single low upfront cost is the best value for you and keeps everything nice and simple.

I am not happy with the application. Is it possible to get a refund?

Sorry to hear that the app isn’t providing enough value for you! Please contact us below to see if we can help.
If you are still unhappy with the app it should be possible to request a refund from Apple via the App Store. Details here: https://support.apple.com/en-gb/HT204084

Available on the Apple App Store

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Need help with the app? Got any awesome suggestions for new features? We would love to hear from you.